Our success in life is dictated by the quality of relationships we can engender.
Their findings are based on 25 years of research with 20,000 people.ġ) Start with the heart (i.e empathy and positive intent)Ĥ) Don’t get hooked by emotion (or hook them)
This book focuses on techniques on how to hold such conversations in a positive space when surrounded by highly charged emotions. Many ‘defining’ moments in life come from having crucial conversations (as these create significant shifts in attitude and behaviour). Summarised by Paul Arnold (Facilitator and Trainer) Crucial conversations – Tools for talking when the stakes are high by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Swizler.
